Frequently asked questions

Pause for Mind Hero

  • What is Pause?

    Pause is a new subscription service to help you carve out a monthly moment of me-time – a chance to put aside daily stresses and chores and to focus on your own wellbeing.

    Each month you’ll receive a Pause box though the post containing an activity or gift designed to encourage creativity, relaxation, a new skill, or simply to offer a precious moment of calm. You can use these gifts and activities to savour a little alone time, or share experiences with friends or family.

    Pause is brought to you by Mind, the mental health charity. By subscribing to Pause, you’re donating to supporting Mind’s vital work to ensure that no one has to face a mental health problem alone.

  • Who are Mind?

    Mind is a charity that provides advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding of mental health.

  • I already support Mind with a regular gift, can I receive the products?

    To receive Pause you will need to sign up for an additional regular gift on this site.

  • How much does it cost?

    Your subscription to Pause costs £7.50 a month, which is a donation to Mind, the mental health charity. Mind will receive 100% of your monthly donation.

  • What is in every box?

    We don’t want to ruin the surprise, but every month, you or a special someone will receive a box containing an activity, or gift designed to encourage creativity, relaxation, a new skill or to offer a precious moment of calm.

  • How long will I receive Pause?

    When you sign up to Pause, you receive 12 monthly gifts. After this time, your donation will continue, which we will use to continue fighting for people experiencing mental health problems.

  • How will my money be spent?

    By signing up to Pause, you’re helping Mind provide support and advice for people experiencing mental health problems. Every year, one in four of us will experience a mental health problem, and we won’t give up until everyone experiencing a mental health problem gets the support and respect they deserve. For more information on what we do visit mind.org.uk.

  • Can I gift my Pause subscription to someone else?

    Of course! When you sign up for Pause you can enter both yours and the receiver’s details on the Direct Debit form. You can include a special message and there is the option to have the first box sent to your address.

  • Can I order Pause for my workplace or for an event I’m holding?

    Absolutely! No matter how many boxes you are looking for we can accommodate with enough notice. Please get in touch at pause@mind.org.uk.

  • I would like to collaborate with Pause/ Write a review/blog about Pause

    We would love to hear your ideas. Please contact us by email at pause@mind.org.uk.

  • How else can I support Mind?

    There are lots of ways that you can support Mind. To find out more visit mind.org.uk/get-involved.

  • How do I change my details/cancel my subscription?

    Please email pause@mind.org.uk or call 020 8215 2243

  • How do I change my communication preferences?

    You can change how you hear from us at any time by calling 020 8215 2243 or emailing supporterrelations@mind.org.uk.

  • When will donations come out of my account?

    Your Pause donation will be collected on the 14th day of each month. 

    If the 14th of the month falls within the 6 days following your sign up, your first donation may be collected next month instead, dependant on how quickly your bank can set up your direct debit donation. On average, direct debits take 10 working days to be set up. 

  • When will I receive my first Pause box?

    You will recieve your first Pause box after you make your first payment. Payments are collected on the 14th day of each month, and Pause boxes are dispatched around the 22nd of each month. Delivery takes 3-5 working days, so you should receive it in the post around the 28th of the month. 

  • What if I’m not home to receive my pack?

    Your Pause box has been designed to ensure it will fit through a standard letter box.

  • How long will my subscription last?

    Pause is an ongoing subscription, you will receive 12 packs over the course of the first year. After this, you will receive a further three Pause-style packs over the next year, in January, June and October. Once you have received these packs your monthly donation will continue which we will use to fight for people experiencing mental health problems.

  • What payment methods do you accept?

    At the moment we only accept Direct Debit.

  • My box hasn't shown up yet, what do I do?

    If you are still waiting for your box, please get in touch at pause@mind.org.uk and we will investigate.

  • Can I order if I live outside the UK?

    Unfortunately we currently offer delivery in UK only.

  • What is the cancellation period?

    If you would like to cancel your subscription please contact us before the 8th of each month.

  • What is wellbeing?

    Mental wellbeing describes your mental state – how you are feeling and how well you can cope with day-to-day life.

    Our mental wellbeing is dynamic. It can change from moment to moment, day to day, month to month or year to year. Positive wellbeing is about much more than just being happy in the moment. It means feeling confident in yourself, being able to cope with the stresses of daily life, build positive relationships and fully engage with the world around you.

  • Will Pause improve my mental health?

    Pause will encourage you to set aside some time each month to focus on your wellbeing, and enjoy being in the present moment. Your regular donations will also help make a real difference for people experiencing mental health problems.

    Pause is not designed to be a solution to mental health problems. For information and advice about mental health for yourself or others visit mind.org.uk or call the Mind Infoline on 0300 123 3393 (lines are open 9am to 6pm, Monday to Friday).

  • Where can I seek support for my mental health?

    For information and advice about mental health for yourself or others visit mind.org.uk or call the Mind Infoline on 0300 123 3393 (lines are open 9am to 6pm, Monday to Friday).

  • What other things can I do to improve my wellbeing?

    For more tips on how to improve your wellbeing visit mind.org.uk/tips.