Brought to you by Mind, the mental health charity

FAQ

If you don’t find the answer to your question below email us at pause@mind.org.uk

  • Pause is a new subscription service to help you carve out a monthly moment of me-time – a chance to put aside daily stresses and chores and to focus on your own wellbeing.

    Each month you’ll receive a Pause box though the post containing an activity or gift designed to encourage creativity, relaxation, a new skill, or simply to offer a precious moment of calm. You can use these gifts and activities to savour a little alone time, or share experiences with friends or family.

    Pause is brought to you by Mind, the mental health charity. By subscribing to Pause, you’re donating to supporting Mind’s vital work to ensure that no one has to face a mental health problem alone.

  • Mind is a charity that provides advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding of mental health.

  • To receive Pause you will need to sign up for an additional regular gift on this site.

  • Your subscription to Pause costs £7.50 a month, which is a donation to Mind, the mental health charity. Mind will receive 100% of your monthly donation.

  • By signing up to Pause, you’re helping Mind provide support and advice for people experiencing mental health problems. Every year, one in four of us will experience a mental health problem, and we won’t give up until everyone experiencing a mental health problem gets the support and respect they deserve. For more information on what we do visit mind.org.uk.

  • Of course! When you sign up for Pause you can enter both yours and the receiver’s details on the Direct Debit form. You can include a special message and there is the option to have the first box sent to your address.

  • Absolutely! No matter how many boxes you are looking for we can accommodate with enough notice. Please get in touch at pause@mind.org.uk.

  • Direct debits take at least 10 working days to set up. Payments will be taken on the 14th of each month.

  • Packs will be sent by 2nd class post around the same time as we receive your first payment. This means that your Pause box should be with you in the third week of each month.

  • Your Pause box has been designed to ensure it will fit through a standard letter box.

  • Pause is an ongoing subscription, and you will continue to receive packs until you cancel your donations.

  • At the moment we only accept Direct Debit.

  • If you are still waiting for your box, please get in touch at pause@mind.org.uk and we will investigate.

  • Unfortunately we currently offer delivery in UK only.

  • If you would like to cancel your subscription please contact us before the 8th of each month.

  • Mental wellbeing describes your mental state – how you are feeling and how well you can cope with day-to-day life.

    Our mental wellbeing is dynamic. It can change from moment to moment, day to day, month to month or year to year. Positive wellbeing is about much more than just being happy in the moment. It means feeling confident in yourself, being able to cope with the stresses of daily life, build positive relationships and fully engage with the world around you.

  • Pause will encourage you to set aside some time each month to focus on your wellbeing, and enjoy being in the present moment. Your regular donations will also help make a real difference for people experiencing mental health problems.

    Pause is not designed to be a solution to mental health problems. For information and advice about mental health for yourself or others visit mind.org.uk or call the Mind Infoline on 0300 123 3393 (lines are open 9am to 6pm, Monday to Friday).

  • For information and advice about mental health for yourself or others visit mind.org.uk or call the Mind Infoline on 0300 123 3393 (lines are open 9am to 6pm, Monday to Friday).